We have recently improved our alert system for detecting fraud on Republic Bank debit card. For verification of suspicious transactions that occur on Republic Bank debit cards, Republic Bank will now call, email and/or send your a text message. If we can verify the transaction with you using one of these methods, it may avoid the suspension of your card.
To ensure we have your most current information, we are asking that you call Customer Service at 888.875.2265, visit your local Store, or login to online banking and click the SETTINGS tab to update your mobile phone number or email address.
For your protection and overall account security, please avoid sending an email request to complete a funds transfer. Email scams; including phishing, email account takeover and spoofing of legitimate emails, are frequently used by cyber criminals and pose a significant threat. Please consider using online banking or visiting your local Republic Bank store to request such a transfer.
For your security, keep your software up to date. Software manufacturers continually update their products to fix vulnerabilities or security weaknesses when they find them. All of your software should be checked and updated as generally recommended by the manufacturer or when flaws are found. This advice goes for everything from your operating system to your word processing software, Internet browsers, spreadsheet software, and even your digital photography applications. A vulnerability in one piece of software, no matter how insignificant it may seem, can be exploited by a hacker and used as a pathway into your whole computer. Please note that when using Online or Mobile Banking or Bill Pay services from Republic Bank, we support the current or prior major release of Internet Explorer (IE), Microsoft Edge, Firefox, Safari or Google Chrome web browser. When a new version is announced as Release to the Web (RTW), support will cease on the third-oldest major version.
Identity Theft Protection Service
Republic Bank Customers can purchase Identity Theft protection services through NXG Strategies. To learn more about the program and package, Click Here
Republic Bank will never request Customer's personal information by phone, through email, or provide links within an email to update information. Please call us immediately at 1.888.875.2265 if you believe that your Republic Bank account has been compromised.
Important Information for Customers Traveling Regarding Debit Card Transactions
We recently became aware of a high volume of debit card fraud occurring in multiple states throughout the US and abroad. In order to protect your assets and as a preventative measure the bank has placed a Point of Sale (POS) authorization block on all transactions originating in these specific areas. You will be able to use your Republic Bank debit card for Point of Sale Transactions (POS) by selecting “DEBIT” and entering your four digit pin. You will not be able to perform a “CREDIT” transaction using your ATM/Debit Card. ATM transactions will not be affected.
In the event you are planning to travel, please be prepared to use your debit card for only pin based/debit transactions. We take our obligation to protect the security and privacy of our customers very seriously. We apologize for any inconvenience this may cause, and feel it is important to implement this temporary block for your protection.
If you have any questions, please feel free to contact our Customer Service Center Monday through Friday 7:30 a.m. – 8:00 p.m., Saturday 7:30 a.m. – 6:00 p.m. and Sunday 11:00 a.m. – 4:00p.m. at (888) 875-2265.
Thank you for banking with us.